Streamline – Ripple |

MOVED TO A WORD DOCUMENT

Mandatories = Near to word count; in synergy with leave behind. Over to you to iron our any wrinkles and freely tweak : )

Home page – primary header = 7 words / repeated throughout

Want your social fundraising to ripple further?

2nd header = 7 words

Add power to your charity fundraising platform with Ripple

Adjoining text = 15 words – improve donor experience / communication experience

Ripple works side by side with your systems to optimise, accelerate and extend imporve your fundraising performance. donor’s experience

3rd header = 7 words

Make your targets easier to reach with Ripple REVISIT

Adjoining text = 16 words

Ripple delivers a streamlined level of operational support to lift your fundraising performance to a higher level.

Six boxes of copy – headers = c 8 words | Pop up copy = c 26 words [NOT IN A FIXED ORDER

Ripple is for charities

Our team has worked closely with charities for many years. We’ll be with you at every step to unleash your fundraising potential. Your causes deserve nothing less.

Maintaining the focus on donors

By providing the best possible experience, Ripple enhances your reputation by reducing delays, improving communication flow and building engagement with your donors.

Building faith and confidence in your fundaising

Ripple brings an added assurance that the journey for donors is being processed in a safe and secure way that makes their experience more satisfying.

The better the donor experience the better the results

By delivering a personal and tailored donor experience, you increase the likelihood a donor will feel comfortable repeating their support and attaching future intentions to it.

Ripple is focused on your fundraising success

Strengthening your fundraising position is all about getting the right information to the right people at the right time – from internal governance through to external auditors.

Lighten the load on your team

Ripple enables fit-for-pupose, automated tools to ease the pressures on your team’s daily tasks and processes.

LEAVE COPY LINE ‘A trusted partner from campaign launch to landing’

About Us – 2nd header = Ripple Ownership service team (replace)

Adjoining text = 28 words

At Ripple, we put our heads and hearts into technology platforms, service and team support. We know the positive, powerful ‘ripple effect’ that a smoother donor experience can generate.

Relationship with Tax Gift = c 52 words

We partner with Tax Gift because we know that they too are 100% focussed on making every donor dollar count towards the cause at the heart of your organisation.

However you want to change the world, empower your people and unleash your fundraising potential, Tax Gift, like Ripple, will be by your side, helping to amplify every donation.

PAUSED HERE

Types of giving – approx 12 words then READ MORE

– The different types of giving Ripple can help with – 28 words

– Individual – 15 words

Once or twice a year,

– Regular – 15 words

– Lottery – 15 words

– Events – 15 words

– Trusts and Foundations – 15 words

– Bequests – 15 words

Our clients – 2nd header = How Ripple and clients work together (keep)

Adjoining text = 28 words

Contact us – 2nd header/ motivating action heading

Adjoining text = c 30 words

COPY POOL :

Want your social fundraising capacity to grow and ripple further?

Power your charity fundraising platform with Ripple.

Ripple is designed to work side by side with your existing teams and systems to optimise, accelerate and extend your fundraising performance.

As a New Zealand grown enterprise we put our heads and hearts into technology platforms, business / customer service and team support. We’ll be with you the whole way to unleash your fundraising potential. Your causes deserve nothing less.

How we make your Team’s life easier

Ripple’s toolkit of automated add-on’s will bring you the right amount of operational support needed to lift your fundraising performance to a higher level.

We are experts at putting in place and maintaining a purpose-built set of current and future generation tools to make your team’s everyday workflow easier and more seamless.

Most importantly this enables the delivery of a more effortless experience for your communities of givers – reducing delays, avoiding and addressing pain points*, all underpinned by a level of reliability that reinforces engagement.

Our input is 100% focused on ensuring safe, secure and satisfying entry and exit points for givers. The result: A smooth, responsive experience they will feel comfortable repeating, connecting with and attaching future intentions to.

By making this difference, the Ripple service is all about amplifying the benefit of every dollar gifted to your organisation by getting the right information, to the right people at the right time.

We will support you in meeting that challenge – tautoko mo te whatatutuki i te wero!

About Us:

Our team has worked closely with charitable organisations for many years. From that foundation, we understand the dynamics of giving inside-out, and the positive, powerful ‘ripple effect’ that a smoother operational platform can generate.

Our commitment is to partner with you for the long haul in making every gifted dollar count – to go as far as possible through economies of scale and reliable control of your overheads.

While operating in the background we’ll be with you every step of the way, as you move to the next level up for efficiently auditable fundraising.

Types of giving: YET TO BE FULLY WRITTEN / POPULATED > utilise leave behind copy more here

The different types of giving Ripple can help with
However you want to change the world, empower your people and unleash your fundraising potential, Ripple will be by your side, helping to support the full range of giving.

The Ripple platform manages the ‘giving cycle’ and related supporter interactions 24/7, around the clock. Whatever points of contact givers use to reach through to your organisations, we have the practical know how to put proven gateways and systems in place to conduct frictionless, well-recorded, reportable transactions.

Be it by phone, kiosk or mail we can also support you with the logistics of handling large volume campaigns. Our not-for-profit team are available Monday to Friday 7am – 11pm NZ time supporting your cause by supporting your people and communities of givers.

Mirror language common to client sites and in the leave behinds: Getting involved; campaign ebbs and flows, smart technology , raising money,

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Individual

Regular

Lottery

Events

Trusts and Foundations

Our Clients:

Our clients can attest to the way that a streamlined workflow enhances the returns on gifting.

Our input is also about assisting you to meet every opportunity possible for adjusting and measuring your fundraising goals – be that to scale up, reconfigure and fine-tune systems, or to diversify into new streams of giving.

TAXGIFT COPY OFF THEIR WEBSITE

OTHER NOTES

END-TO-END ADMINISTRATION

PROVEN ENTERPRISE LOTTERY PLATFORM

OPTIMISED COMMUNICATIONS

BUSINESS PROCESS SUPPORT

BUSINESS INTELLIGENCE & REPORTING

SPEED TO MARKET

Security Audit

Outbound Channels

Data Integrity

Inbound Channels

Utilise your existing creative and web development resources to build a landing page for your customers.

Connect to our secure APIs to deliver the Lottery Orders to Ripple.

Retain full control over hosting and security measures.

Designed with us

Utilise your existing creative and web development resources to build a landing page for your customers.

Connect to our secure APIs to deliver the Lottery Orders to Ripple.

Retain full control over hosting and security measures.

Leverage the Streamline team to design, in tandem with our engineers, and create a landing page for your customers.

Engineered to synchronize with Ripple in real-time for the delivery of Lottery Orders.

Hosted in AWS and monitored by Streamline for uptime andongoing security patching.

Microsites designed with an emphasis on frictionless customer experiences.

• Dynamic handling of upsell promotions and purchase bonuses.

• Expanded revenue streams with top-up donations that can also flow into your TaxGift account.

Offer the convenience of various purchasing options such as recurring or gift tickets.

• Extensible forms that collect the bare minimum or the additional data you require.

• Integrated with PCI-DSS compliant payment gateways.

• Connect to your analytics tools to learn customer behaviour and preferences.

Emphasis on data accuracy and integrity

• System validations across multiple standard and custom rules

• Manual quality assurance on exceptions

Extensive auditable logs on each customer record that track changes, linked gift orders, transaction details, and even account views by users

• Designed to provide teams with the ability to manage customer interactions through to resolution

• Architected to protect data integrity

Guaranteed uptime of 99.9%

Auto-scaling for peak traffic management

Disaster recovery across multiple availability zones

Ongoing data backups into Amazon S3 and Glacier

Streamline proposed a platform that did exactly that. The platform, now branded Ripple, manages an active database of 300,000 and currently runs six lotteries a year, along with a donation channel.

“It’s a phenomenal beast,” Gail says. “The workload streamline processes is massive and complicated. The lottery relies on mailers but our customers can respond in many different ways. For example, they can pay by cheque, direct debit, or credit card. Some send cash. Others make a donation. Each transaction is individual. And then there are card transactions that don’t clear, addresses that are out of date, you name it.

“You’re looking at something like 60,000 pieces of mail in the pipeline. We couldn’t resource that scale internally, certainly not with volunteers and temps.”

The way Gail looks at it, streamline isn’t just a vendor. “They’re a strategic partner,” she explains. “Streamline works with other suppliers like a mail house and our creative agency and it manages the entire life cycle from sending a lottery mailer to receiving the response, banking the funds and providing management reporting.

They manage our call centre as well. “They’re so integrated into what we do that streamline has work in progress meetings that include the other suppliers, with us running the meeting.” Ripple is a cloud service delivered online, releasing the foundation from the IT support headaches that are part and parcel of in-house technologies. Gail and her team still have 24-hour access to it, however, via a portal that routes customer escalations and displays management information such as the day’s banking reports.

The Ripple platform itself has evolved over time to meet the Heart Foundation’s changing needs. More development is planned. Next up: setting the stage for data analytics by porting information from Ripple into a data warehouse. That will let the foundation peer deeply into its database to, for example, more accurately manage customer retention.